020 3823 6360           hello@iainsmithtraining.com           07515 985935

020 3823 6360           hello@iainsmithtraining.com           07515 985935

020 3823 6360           hello@iainsmithtraining.com           07515 985935

Training Courses

Unlocking Potential . . . 

Training Courses

Unlocking Potential . . . 

Iain delivers a range of training courses and you can read about each course below.  If you already know exactly what you want you can book directly by following the blue 'Book This Course' buttons.

Or if you want to discuss a training event for your company please do get in touch.


Time Management

This course will teach you how to organise your workload better and to utilise your time more effectively.

Become better organised, more effective, more efficient and more productive.

Get on top of things and feel more confident and less stressed about what you have to do.

Identify areas of your work where time could be used better and know which actions to take to overcome the problems.

What Does It Cover?

This course will develop your ability to:

  • Prioritise effectively
  • Communicate clearly and quickly. 
  • Schedule effectively.
  • Make large tasks manageable
  • Never lose another piece of paper again – ever!
  • Learn how to have an empty email inbox – every day!
  • Know when to tackle creative work and when to do the low level maintenance
  • Learn to work according to the urgency and importance of a task
  • Learn what to do with those 'soon but not quite now' tasks
  • Get on top of paperwork
  • Master your to do lists
  • Conquer procrastination

Who Is This Course For?

People who want to take ownership of their time and use it more effectively.

People who want to get more done and feel more productive and organised. 

People who want to spend better quality time on the important things at work and at home.


Wellbeing At Work

Learn how to manage pressure, reduce the likelihood of suffering stress, and get strategies to build your resilience.

You will get a clear understanding of the difference between pressure and stress, how to deal with pressure and learn the benefits of increased resilience.

The course offers many easy to understand and simple to implement strategies that will help you to improve your immediate and long term well-being.

Leave with real-world strategies to help you reduce stress and increase your resilience.

What Does It Cover?

This course will develop your ability to:

  • Recognise where you are on the 'pressure curve'
  • Quickly employ an easy to use method to diffuse pressurised situations
  • Benefit from the psychological phenomenon know as 'Duration Neglect'
  • Avoid allowing unpleasant tasks to stagnate and bring you down
  • Identify key stress factors in yourself and others
  • Learn how to counter the negativity bias
  • Schedule simple but effective activities that support wellbeing
  • Learn how to take responsibility for your personal barriers to wellbeing
  • Better notice elements of resilience in yourself and others and develop them
  • Have a variety of ways of 'stepping back'
  • Easily incorporate resilience exercises into your daily schedule
  • Learn the importance of teams and personal networks
  • Recognise the levels of control you have over any given situation
  • Learn simple mindful exercises that can help you to reset your mood

Who Is This Course For?

This course is for people who want to avoid succumbing to stress and ensure that their resilience is sky high.

Whether you are the business owner or rising through the ranks, you may well feel pressure from the demands of your role.

Wellbeing in the workplace is more important than ever. Taking responsibility for your own wellbeing is of paramount importance.

Happily, it is surprisingly easy and frictionless to achieve.


Being A Great Leader

This course explores the art of leadership. 

Natural leaders can develop the skill and insight to become great ones with vision, flair and authenticity.

We look at the different characteristics of leaders, consider theories of leadership and which models are most appropriate for your leadership style.

We look at the different skills leaders should learn and how you can apply them to your organisation.

Understand how to manage the different types that you need in your teams, and how to motivate them by adapting your management style.

What Does It Cover?

This course will develop your ability to:

  • Have a clear idea about what leadership is and importantly is not.
  • Understand the difference between leading and managing
  • Know about leadership behaviours and competencies
  • Know what sort of mindset inspiring leaders cultivate in themselves and others
  • Consider where and how leaders use their energy
  • Understand the importance of excellent Time Management for effective leadership
  • Recognise the common attitudes of great leaders
  • Value the importance of good delegate
  • Know about theories of leadership
  • Reflected on the different styles and when each might be appropriate
  • Understand the drivers behind the journey of leadership. 
  • Consider the context of leadership and common issues facing leaders

Who Is This Course For?

People who want to develop and become the best leader they can be.

Every successful organisation is led by a successful leader. This is not an accident. Great leaders consciously excel in all aspects of leadership.

Leaders are people who craft their vision,  bring others on board and motivate them to bring it to life.

Leaders are people who effectively employ the resources, be they money, time or people, at their disposal to create something important.


Mastering Delegation

We explore what delegation is, why it is so vital to the success of an organisation and how it can be achieved. 

It enables businesses to prosper by allowing the best use of time and staff. Delegation is about effectively leveraging these resources yet most people don't know the best ways to delegate.

We discuss why it can be so hard to let go, especially when it can so often take time and effort to show someone how to do something you already know you could do in half the time.

We explore different models of delegation and the processes that make it work. We look at the essential elements required to encourage a culture of true delegation to flourish.

What Does It Cover?

This course will develop your ability to:

  • Let go and delegate tasks to others
  • Avoid the temptation to just to do it yourself - after all you're likely to do a much better and quicker job and let's face it it's going to take more time than it's
  • Recognise the long term worth of explaining to someone else how to tackle the task
  • Plan how to delegate intelligently
  • Improve productivity and efficiency 
  • Multiply your time through leveraging your resources
  • Recognise 
  • Understand your team's strengths and weaknesses and appropriately identify the tasks that can and can’t be delegated
  • Strengthen your ability to delegate
  • Ensure that new working arrangements improve work quality as well as quantity.
  • Assess the risks of delegation accurately and plan for all eventualities.
  • Ensure you and all your staff remain motivated, contributing appropriate skills and developing new ones to manage and complete activities and projects successfully.

Who Is This Course For?

This course is suitable for all people who have responsibility for one or more team members.

Business owners, team leaders and managers who need to improve the efficiency of their teams.

People who want to achieve more with the resources they have.

People who know that they need to develop and upskill their staff but feel they hold themselves back.

People who are already delegating but who want to know more about this often misunderstood leadership skill.


Confident Presentations

The delivery of a pitch can make or break a deal. It can make a success or failure of a training day. It can be the difference between an enthusiastic "Yes!" or an emphatic "No!".

So what makes a great presenter great? We all know a presenter that we love to watch but what is it that makes them so good at presenting? They make it seem effortless. 

Well, the good news is that the skills they are displaying are replicable and learnable.

This course will unpick the secrets of confident presentations and give you the key skills. Ensure that your next presentation is memorable and "wows" your audience!

What Does It Cover?

This course will develop your ability to:

  • Stand in front of an audience and talk with confidence
  • Hold a group's attention
  • Talk at length without notes
  • Overcome nerves and speak clearly
  • Bring your subject to life - even if your subject is dry
  • Use a range of verbal techniques to engage your audience
  • Employ physical gestures to enhance your delivery
  • Allow the 'authentic you' to shine through your presentation
  • Avoid 'death by PowerPoint'
  • Consciously create an impact
  • Own and control the room
  • Deal with difficult delegates
  • Intelligently structure your presentation to suit each audience
  • Use your voice effectively
  • Embrace dramatic silences
  • Communicate with positive body language
  • Structure your presentation and make it memorable
  • Leave your audience wanting more!

Who Is This Course For?

This course is ideal for anyone who wants to improve their presentation skills and become a more confident speaker.

Perhaps you have been tasked with delivering more presentations in your role, or you want to improve your ability to engage and communicate information.

Learning how to get your nerves under control and deliver memorable content is a great skill that will hold you in good stead in a range of situations.


Coaching For Leaders

Coaching is recognised as a fundamental pillar of successful leadership management.

Leaders in business appreciate the importance of coaching and how valuable it can be in driving the business success they seek.

The ability to coach and develop others is a key skill in a company culture.

A coaching approach in structured situations like regular appraisal is an obvious way to use coaching skills. But a sustained coaching approach in daily interactions can help colleagues to reach their potential more quickly.

Learn how to make the most of coaching skills in formal and informal everyday situations.

What Does It Cover?

This course will develop your ability to:

  • Understand what coaching is and the role of manager as coach
  • Know the limits of coaching
  • Recognise how coaching can contribute to performance
  • Use the GROW model for developing your future leaders
  • The role, skills and attributes of an effective coach
  • Selecting your key questions and knowing when to use them
  • Use powerful questioning to raise the awareness of colleagues
  • Help others to gain clarity about goals
  • Develop self reflection and understanding about who colleagues are at their core
  • Assisting them to create practical, step-by-step action plans to reach their goals
  • Provide support through changes or  a colleague may encounter
  • Encourage new perspectives to new and old obstacles
  • Supply colleagues with strategies to foster self belief and achievement
  • Share tools and techniques to develop clear tangible progress
  • Identify and address common issues facing colleagues

Who Is This Course For?

This course is suitable for those who have a responsibility for managing the performance of others.

Equip managers, team leaders and rising stars with the skills, knowledge and confidence to coach colleagues and to improve their own performance and confidence.

A coaching mindset and the accompanying skills is a real benefit for any organisation. Create a coaching ethos in your organisation. 


Train The Trainer

In this one day course delegates deconstruct an established training course.

We examine the building blocks before then building and delivering their own mini training session.

Immediate implementation of training techniques means we analyse the way we’re working as learning takes place.

We look at how to successfully transfer knowledge from the page and into the heads of a novice audience.

We explore ideas on how to make the training fun, enjoyable and memorable, and how to handle difficult delegates and challenging situations.

What Does It Cover?

This course will develop your ability to:

  • Understanding the many roles of a trainer
  • Using a clear and methodical structure to create memorable training sessions
  • Knowing what makes memorable, entertaining and practical delivery
  • Changing tack quickly and without fuss
  • Meeting people's needs and expectations
  • Handling your delegates' anxieties and nervousness
  • Making learning and development exciting and creative
  • Identifying your personal training style and working with it
  • Working the room
  • Turning the volume up and down
  • Setting the tone
  • Picking up on cues and atmosphere
  • Using anecdotes and personal stories to enhance the content
  • Dealing with difficult participants and situations
  • Knowing how and when to 'remove' yourself from proceedings
  • Recognising and dealing with potentially undermining situations
  • Keeping things moving and on time
  • Wrapping up and reviewing

Who Is This Course For?

This course is designed for people responsible for on-the-job training, or induction of team members in key tasks.

It which provides the skills, confidence and structure to design and deliver one-to-one training sessions in the workplace.

The course would suit people who deliver  internal training, facilitate learning or provide inductions. It would benefit those in supervisory roles, looking to improve their training skills.

The course is ideal for those looking to improve their confidence, and enjoy influence and respect as a trainer and make a real difference in people's learning.


Difficult People

Wherever you work you will always find difficult and obstructive people.

I guarantee that you will meet a small percentage of people who are rude and sometimes aggressive. They might be colleagues or they might be clients.

So how do you deal with difficult people?

This training day will uncover tried and tested techniques that will help you to deal with the most difficult situations.

You'll get greater insights into why people act in a certain way. And you'll learn how to amend your own behaviour in order to get the best possible outcome.

This course will teach you how to stay calm and in control, avoid making things worse, defuse the situation, and importantly to let it go at the end of the day.

What Does It Cover?

This course will develop your ability to:

  • Understand what triggers difficult or aggressive behaviours
  • Is it you? Understand how your own behaviour and attitudes can affect and influence the behaviour of others
  • Why do they do it? Be empowered by understanding theory behind difficult behaviour
  • Learn the power and importance of listening as a tool to neutralise negativity
  • Distance yourself from personal remarks and remain professional at all times
  • Ensure personal safety at all times
  • Practise confidently and assertively saying ‘no’ when you are unable to say ‘yes’
  • Learn how to manage emotions, opinions and facts
  • Become aware of your body language and learn how to use it quickly and effectively
  • Learn why and how to avoid shying away from 'confrontation'.
  • Increase your confidence to deal with difficult behaviour
  • Be able to identify the drivers of difficult behaviour
  • Avoid exacerbating a situation, especially when you are 'in the right'
  • Create easy access to a bank of ideas and appropriate things to say
  • Ensure you can retain your sanity AND get the job done.

Who Is This Course For?

It's not an exaggeration to say that this course is for everyone, because along the way, at some point, every single one of us is going to have to deal with that difficult person.

This course is ideal for those people looking for ways to minimise the possibility of conflict and to deal with it calmly and effectively if it does occur.

It is great for people who know they would benefit from learning simple but effective persuasion techniques and easy to implement scripts and models for de-escalating situations.

It is ideal for those people who, once a difficult situation has passed, suffer by re-playing the event in their mind's eye, over and over, again and again. This course addresses the psychological after-effects of an aggressive incident.


Effective Communication

It would be fabulous if everyone in your organisation always understood everything you told them and were able to communication clearly with each other too.

Sadly, this is very rarely the case.

Nearly every single mistake at work comes from miscommunication. This leads to confusion and frustration and it takes time to mop up the ensuing mess. 

This course will help you to create clarity in your communication.

Delegates will learn how to take responsibility for their own communication and ensure that what they said is what others heard.

What Does It Cover?

This course will develop your ability to:

  • Understand the process of communication
  • Learn how to quickly build rapport
  • Utilise active listening skills
  • Use simple questioning and feedback techniques
  • Modify your body language to enhance your message
  • Increase levels of clarity
  • Employ useful verbal patterns like the power of three
  • Get to the point as soon as is possible
  • Employ a four step model for communicating, ideal for both the spoken word and the written form
  • Create a bank of phrases for improving your communication
  • Learn why offering your attention is vital to good communication
  • Employ verbal, vocal and visual elements to get your message across
  • Understand the power of the pause
  • Congruence and ambiguity
  • Avoid inappropriate expressions and redundant clichés
  • Create an organisation-wide understanding of email use

Who Is This Course For?

Who does not need to communicate effectively?

This course is for people who want to become more effective communicators and ensure that the message they want to convey is exactly the same as the message that is received.

It is ideal for those who want to hear others clearly and respond appropriately demonstrating that accurate communication has taken place.

It is for people who are currently swamped by emails and would like to get their inbox back under control.

"Great innovative ideas. I really liked the visual ideas as an aide-memoire."

           - Jayne Rockall, Partner, Essty Accountants

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